Return & Refund Policy

At Nova Finds, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return, items must:

• Be unused, unworn, and unwashed

• Have original tags attached (if applicable)

• Be returned in their original packaging

• Be free from stains, odors, damage, or signs of wear

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

• Swimwear without original hygiene liners

• Intimates and undergarments

• Personalized or custom-made products

• Final sale or clearance items

• Gift cards

Return Process

To request a return, please contact us at:

Email: shopnovafindsco@gmail.com

Please include:

• Your order number

• The item(s) you wish to return

• The reason for the return

Our team will provide return instructions within 2 business days.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

Please note that your financial institution may require additional processing time before funds appear in your account.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include photos of the item and packaging so we can quickly resolve the issue.

Shipping Costs

Original shipping charges are non-refundable.

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect upon arrival.

Order Cancellations

Orders may be canceled within 24 hours of purchase. Once processing or fulfillment has begun, orders cannot be canceled.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

shopnovafindsco@gmail.com

We appreciate your business and thank you for shopping with Nova Finds.